General Terms and Conditions

Terms and conditions for access to and use of the website and online sale of services through the website of the company Since 2012, s.r.o., ID No.: 29055148, with registered office at Dopraváků 749/3, 184 00 Prague 8, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 163303.

BUSINESS CONDITIONS (hereinafter referred to as 'OP')
I. General provisions, definition of terms
The business company Since 2012, s.r.o., ID No.: 29055148, with its registered office at Dopraváků 749/3, Prague 8, Postal Code 184 00, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 163303, is an operator of experiential services under the brand City Game Prague (hereinafter referred to as the Promoter).

It sells experience services (hereinafter referred to as games) via an online shop operated by the Promoter on a website located at (hereinafter referred to as the "Website"), through the interface of the Website (hereinafter referred to as the "Shop Web Interface").

These T&Cs regulate the contractual relations and define the rights and obligations between the organizer and the client (hereinafter referred to as the client), or a third party for whose benefit the service is ordered or who uses the service. All such contractual relations are governed by the generally binding legislation of the Czech Republic and these General Terms and Conditions. If the contracting party is a consumer, relations not governed by these GTC are governed by the Civil Code (Act No. 89/2012 Coll., as amended) and the Consumer Protection Act (Act No. 634/1992 Coll., as amended). If another entity is a party to the contract, relations not governed by these General Terms and Conditions and the Civil Code (Act No. 89/2012 Coll., as amended).

Consumer contract - a purchase contract, a contract for work or any other contract where the entrepreneur (promoter) acts on one side and the consumer (client) on the other side; a consumer is any person who, outside the scope of his business activity or outside the scope of his independent exercise of his profession, concludes a contract with the entrepreneur or otherwise deals with him.

II. Conclusion of the contract
2.1 All presentation of services on the web interface is for information purposes only and the organiser is not obliged to conclude a contract of sale in respect of the service, goods. Section 1732(2) of the Civil Code shall not apply.

2.2 The web interface of the website contains information about the Experience Games, including the pricing of each Experience Game (service). The prices of the games are inclusive of value added tax and all related fees. Prices remain valid for as long as they are displayed on the web interface. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms.

2.3 In order to order the Game, the Client shall fill in the order form in the web interface. The order form contains in particular information about the name of the game to be ordered, the date of the game, the method of payment of the purchase price of the game and the number of players.

2.4 Prior to sending the order to the Seller, the Client is allowed to check and change the data entered by the Buyer in the order, including with regard to the Buyer's ability to detect and correct errors arising from the data entered in the order. The Buyer sends the order to the Seller by clicking on the "order" button. The data provided in the order is considered correct by the organizer. Immediately after receipt of the order, the Promoter shall confirm receipt of the order to the Client by e-mail to the Client's e-mail address specified in the User Account or in the order (hereinafter referred to as the "Client's e-mail address").

2.5 Depending on the nature of the order (type of game, amount of the purchase price), the Organiser is always entitled to ask the Client for additional confirmation of the order (e.g. in writing or by telephone).

2.6 The contractual relationship between the Organiser and the Client is established by the delivery of the acceptance of the order (acceptance), which is sent by the Organiser to the Client by e-mail to the Client's e-mail address.

2.7 The Client agrees to the use of remote means of communication for the conclusion of the purchase contract. The costs incurred by the client in using remote communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the client himself, and these costs shall not differ from the basic rate.

2.8 By submitting an order, the client confirms that he has read these terms and conditions and that he agrees to them unconditionally and in full. These T&C form an integral part of the concluded contract. The contract is concluded in the Czech language, unless the parties agree otherwise.
These T&Cs are displayed on the website

III. Price of services and payment terms

3.1 The prices of the games - services offered are always listed on the organizer's website. The price of the service according to the specific selected game - the concluded contract is always specified in the service order and the acceptance email of the organizer delivered to the client.

3.2 The price can only be paid by the client by the methods offered for each service on the organizer's website.

3.3 If it is customary in the course of business or if it is stipulated by generally binding legal regulations, the Organiser shall issue a tax document - invoice - to the Client in respect of payments made on the basis of the Purchase Agreement. The tax invoice shall be issued by the Promoter to the Client upon payment of the price of the Game and shall be sent in electronic form to the Client's electronic address.

3.4 In the case of payment by bank transfer, the client shall pay all bank charges so that the service provider is credited with the agreed price for the services in full.

3.5 If the price is paid by a gift voucher issued by a third party and accepted by the service provider, the validity period of the voucher shall be governed by the rules set by the third party who issued the voucher. Such vouchers cannot be exchanged for money or refunded in money the difference between the value of the voucher and the price of the service ordered.

3.6 A list of vouchers so accepted by the Service Provider is available at

IV. Order cancellation - withdrawal from the contract 
4.1 Cancellation of the order by the client - withdrawal from the contract :
The client - recipient of the service is entitled to cancel the reservation of the service generally no later than 3 working days before the agreed date of the game (and during the working hours of the provider indicated on the website) and to arrange, within the available dates, a new date.
If the recipient of the service breaches his contractual obligation under the previous paragraph and the reservation is cancelled later than within the specified period or if the client does not appear at all for the game - to use the service, the buyer is not entitled to request a new reservation on an alternative date. The reservation cannot be cancelled by the recipient of the service.

4.2 Cancellation of the order by the organizer - withdrawal from the contract :
The organizer is entitled to cancel the service order at least 3 hours before the agreed service date without giving any reason. In this case, the client has the right to arrange a new date at the earliest or to a refund of the purchase price.
Cancellation of the order made by the organizer later than within the aforementioned period shall entitle the client to compensation for damages incurred in direct connection with the cancellation of the reservation (e.g. reasonable costs of transport to the place of the game - provision of the service), up to a maximum of the price of the ordered game.

V. Principle of the game

5.1 By ordering the game, the client agrees to the principle of the game, i.e. to go through a specified path through the city via checkpoints from the starting point to the end of the game with the client's time evaluation. The checkpoints are determined by the organizer of the game and the client agrees to the organizer's choice without reservation.

5.2 The organiser will inform the client of the time and place of the start of the game and the client will arrive at this place on time.

5.3 The Organiser sends the clues to the Client by text message to the Client's mobile phone. After the clue has been solved, the client moves to a control point where his task is to send the answer to the cipher hidden in the clue via text message.

5.4 If the answer is correct, the organizer sends another clue. And so on, until the end of the game. If the answer is wrong, the organizer sends hints to the client until the client sends the correct answer.